Delivery Information

1. Delivery Time Scales

All orders received through 1stopdvr.com are processed and, if the stock is available, despatched within 1 working day of receiving the order. Therefore, your products will usually be with you in just a few days. If you place your order before 12 noon Monday to Friday, the goods will be despatched the same day. Any orders received after 12 noon will be despatched the following working day.

 2. How quickly will my order arrive ?

All orders received through 1stopdvr.com are processed and, if the stock is available, despatched within 1 working day of receiving the order. If you place your order before 12 noon Monday to Friday, the goods will be despatched the same day. Any orders received after 12 noon will be despatched the following working day. All orders are either sent by EMS or SKYNET (Malaysia only) and should be with you in 2-3 days. If you have any queries relating to product availability then contact our Customer Services team.

3. Lost Packages

On rare occasions we do experience losses whilst in transit. Please allow 10 days for the package to arrive from the date of despatch. If this time elapses and the goods do not arrive, please contact our Customer Services team who will be happy to assist in sending a replacement. Please be aware that if we are not contacted within 30 days, an insurance claim cannot be made and thus you will be unable to claim any loss from 1stopdvr.com.

4. Tracking an order If the items despatched exceed 1.5kg or have a retail value greater than RM400.00 or $100 the order will be sent using UPS next day delivery. To check on the delivery of any UPS order please contact our Customer Service Team at customerservice@1stopdvr.com